We’ve established these Platform Guidelines to ensure every interaction on our platform remains safe, respectful, and positive for all users – including drivers, riders, delivery partners, merchants, and business partners. These standards apply not just to activities within our platform, but also to interactions with Siiir staff and, when necessary, to offplatform conduct that could impact platform safety. By participating in the Siiir platform, you’re helping us maintain a welcoming environment for everyone. These guidelines outline both the positive behaviors we encourage and the violations that could lead to restricted platform access. While we regularly update these standards, please understand that violating any guideline may result in account limitations, as they form part of your agreement with Siiir. We appreciate you taking the time to understand and follow these important principles.
Guidelines for all of us
Everyone who signs up for an Siiir account is required to follow Siiir Platform Guidelines. They reflect the following 3 pillars and the standards in each of these sections.
Together with Respect
These guidelines ensure that every interaction on Siiir reflects kindness, safety, and respect—core values that bring our platform together.
Together, We Keep Each Other Safe
Safety is at the core of everything we do. These standards were created to protect and empower our entire Siiir platform—riders, drivers, delivery partners, and beyond.
We All Must Follow the Law
Legal compliance is non-negotiable at Siiir. We follow all applicable laws, and we require every user to do their part. This commitment protects everyone and maintains the integrity of our services.
Your Opinion Builds a Better Siiir
We want to hear from you—whether it’s praise, concerns, or suggestions. Reporting is simple, and every piece of feedback helps our team refine standards, address issues, and adapt as technology advances. Together, we can build a better experience.
Treat everyone with respect
Treat everyone in the Siiir platform as you would like to be treated yourself: with respect. The actions you take while using the Siiir Platform can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgement and behave decently toward other people when using the Siiir Platform and interacting with others in the Siiir platform—just as you would in any public place.
For example, always try to be on time for your ride or to pick up your delivery. It’s also common courtesy not to shout, swear or slam doors. And by tidying up after yourself— whether it’s taking your rubbish home or cleaning up a spilt drink—you’ll help ensure that everyone has a pleasant ride. Most importantly, remember that when you interact with others in the Siiir platform, you may meet people who may look different from you or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when interfacing with others in the Siiir platform. That’s why we’ve created standards and policies on physical contact, sexual assault and misconduct, threatening and rude behavior, post-trip contact, discrimination, and property damage.
Physical contact
Don’t touch strangers or anyone you just met while using the Siiir Platform. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Siiir Assist who may need help getting into and out of the vehicle). Hurting or intending to hurt anyone is never allowed.
Sexual assault and misconduct
We all value our personal space and privacy. It’s okay to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refer to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.
- Do not ask personal questions (for example, about relationship status or sexual orientation)
- Do not comment on appearance (for example, derogatory or “complimentary” comments)
- Do not make explicit comments or gestures (for example, slurs, or graphic or suggestive messages)
- Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close)
- Do not display indecent material (for example, sexually suggestive objects or pictures)
- Siiir has a no-sex rule regardless of whether you know the person, or they give you their consent
Threatening and rude behavior
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate. For example, don’t share graphic images (such as those that are sexually explicit or depict physical violence) with others in the Siiir platform; this includes unsolicited sharing of such images through Siiir online support systems or in connection with an Siiir Platform experience. It is also a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Post-trip contact
Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.
Discrimination
You should always feel safe and welcome. That’s why we don’t tolerate discriminatory conduct or behavior, including toward the Siiir Support team. Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views, sex, sexual orientation, or any other characteristic protected under relevant law.
For example, it is unacceptable to:
- Refuse to provide services based on characteristics like a person’s age, color, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views, sex, sexual orientation, or any other characteristic protected under relevant law.
- Rate another user—whether drivers, riders, delivery people, merchants, or businesses—based on these traits.
- Discriminate based on a rider’s destination or delivery location. We understand how important it is to fit driving or delivering around your life, rather than the other way around. It is not a violation of these guidelines to decline a trip or delivery because it does not work for you. But intentionally refusing or canceling requests or using features on the Siiir Platform to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are in that area, is not allowed.
We also want to help increase the transport options and service options for people with disabilities. That’s why we have information available for drivers, riders. Drivers using the Siiir Platform must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals and assistive devices (such as wheelchairs).
Property Damage
Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Siiir Platform, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. Siiir will not allow to eat or drink during the trip without driver permission.
Help keep one another safe
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.
Account sharing
Account sharing is not allowed. To use the Siiir Platform, you need to register and maintain your own active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Siiir Platform.
People under the age of 18
You must be 18 years or older to have an Siiir account. That means that you must be at least 18 years old to ride unaccompanied in a vehicle. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery.
Extra passengers and non-account riders
When driving with Siiir no one other than the driver, the requesting rider, and the rider’s guests should be in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. When riding with Siiir, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery.
Vehicle information
For an easy pickup or delivery, the Siiir Platform gives riders identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and can diminish their experience using the Siiir Platform.
Drivers and delivery people must complete trips and deliveries using only approved vehicles. To provide accurate information, let Siiir know your vehicle Operating License information and provide any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.
Seat belts
Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every delivery person using a vehicle, every driver, and every rider— including those in the back seat—should always buckle up. Riders should always request a car that has enough seats for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every passenger rider.
Helmets for bikes, mopeds and scooters
For your safety, when riding or providing ride or delivery services using a bike, moped, or scooter, always use a helmet that fits properly. Helmets must also be provided for passengers (pax) when carrying them on a motorcycle or scooter. A properly fitted helmet helps reduce the risk of injury. Make sure the helmet sits low on your forehead and fits snugly under your chin, following the manufacturer’s instructions.
Use of dashcams that record video and/or audio
Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Siiir, law enforcement, or insurance companies if something goes wrong on a ride. Please note the following:
- Riders entering a rideshare vehicle with a dashcam may be concerned about how the video, their image, or conversations captured by a dashcam will be used. In Iceland, local laws and regulations do not require riders to provide consent for recording.
- Drivers may submit recordings to Siiir at their discretion. Siiir will review submitted footage and take all action consistent with the Platform Guidelines and platform terms of use.
Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Platform Guidelines and may prompt further investigation by our safety team.
Be alert
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behaviour.
Proper maintenance and upkeep
Pursuant to the terms of their agreement with Siiir, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the manufacturer.
Share the road
Safe roadways require drivers to practice safe behavior, which includes looking out for all travelers, regardless of how they get around.
Public emergencies
Siiir may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies and public crisis situations.
For example, if Siiir receives notice from a public health authority that someone using the Siiir Platform may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the Siiir Platform. Similarly, we may prevent individuals in an entire city or region from using part or all the Siiir Platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster or other public crisis, or when the continued availability of the Siiir Platform might present a danger.
Proper handling of orders (information for merchants)
Merchants are expected to meet all relevant licensing requirements and all other food laws and regulations—including food safety and hygiene regulations—plus industry best practices and Siiir policies. Merchants must maintain valid merchant licenses and/or permits where required by law.
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
How merchants can provide a safe space for pickups
Merchants and their staff are expected to exercise good judgment and behavior around delivery people and make them feel welcome, just as they would with their in-person customers. They should also provide a safe area for order pickups; for example, merchants should work to prevent violent incidents on the merchant premises that might endanger delivery people’s safety.
Follow the law
We have standards based on applicable laws and regulations that everyone must follow. For example, using the Siiir Platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law or regulation is strictly prohibited.
Follow all laws
Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and rules of the road—including complying with traffic laws, signs, and signals—always when using the Siiir Platform.
All relevant licenses, permits, and any other legal documents required of drivers and delivery people must be kept up to date. For example, all drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. This also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area. We review reports of crashes or traffic citations that may have happened during a trip or delivery, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where drivers and delivery people can park their vehicle when picking up orders, making deliveries, or waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
For riders let your driver or delivery person handle the driving. For example, for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders don’t ask a driver or delivery person to speed or to make illegal stops, drop-offs, or maneuvers.
When riding or parking a bike, moped or scooter, be mindful of local regulations and rules. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.
Car seats
Drivers and riders should comply with applicable laws when travelling with infants and small children. Where use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children aged 12 and under should travel in the back seat.
When picking up riders traveling with small children, drivers can give them extra time to properly install a car seat before driving off. If a rider doesn’t have the appropriate car seat, if a driver is not comfortable with a rider installing one in their car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.
Service animals and assistive devices
Drivers using the Driver app may not deny a rider with a service animal or assistive device (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices, even if a driver has religious objections or a fear of animals. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Siiir Platform unless legally permitted.
Drugs and alcohol
Drug use and open containers of alcohol are never allowed while using the Siiir Platform.
If you’re a driver or delivery person, by law you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call your local authorities or emergency services. Once you have left the vehicle, please also report your experience to Siiir.
Firearms ban
Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms while using the Siiir Platform, to the extent permitted by applicable law.
Fraud
Deception can weaken trust and be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your Siiir accounts, disputing charges or fees, and requesting credits. Only request fees, charges or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.
Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a trip or delivery for fraudulent purposes or otherwise; accepting trip, order, or delivery requests without the intention to complete, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; actions intended to disrupt or manipulate the normal functioning of the Siiir Platform, including manipulating the settings on a phone to prevent the proper functioning of the platform and the GPS system; abusing promotions and/or not using them for their intended purpose; disputing fees or charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.
Other unacceptable activities
Never use Siiir trademark or intellectual property without permission. If it’s required under local law to display Siiir -branded items, drivers and delivery people should only use Siiir -branded items that are obtained from Siiir. Drivers and delivery people should not display Siiir -branded items when they are not accessing the platform. Drivers and delivery people should also return Siiir -branded items to Siiir if they lose access to the platform. The use of unauthorized or third-party items—such as price list, placards, signs, or similar items bearing Siiir name or trademark—may confuse riders.
Your feedback matters
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can tap Help in the app or visit www.gosiiir.com so that our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Siiir.
Ratings
Drivers, riders, delivery people, and merchants can give and receive ratings, as well as give feedback on how the trip or delivery went. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers and delivery people can see their current rating in the app. Where applicable, riders can see their rating displayed under their name by opening the app and touching the menu.
Where applicable, there is a minimum average rating. Drivers, riders, delivery people, or merchants that don’t meet the minimum average rating lose access to all or part of the Siiir Platform. If your rating is approaching this limit, we will let you know and may share information that may help you improve your rating.
If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the Siiir Platform and interacting with others in the Siiir platform. Drivers and delivery people using the Siiir Platform typically provide excellent service to their riders, and most riders, delivery people are courteous and respectful, so most trips and deliveries run smoothly. Contacting Support will not lead to an individual rating being removed. We know that sometimes a trip or delivery doesn’t go well—that’s why your rating is an average rating.
If you’re a driver and you lose access to your Siiir account for low ratings, you may have the opportunity to get back on the road if you meet eligibility requirements and provide proof that you’ve successfully taken a quality improvement course offered by third-party experts. Check with the Siiir Support team.
Delivery, order, and trip acceptance
If you’re a delivery person or driver and you don’t want to accept delivery or trip requests, you can just go offline or log off. If you’re a merchant, use the Pause New Orders feature or make specific items unavailable. This helps keep the system running smoothly for everyone.
For delivery people, drivers, and merchants, if you consistently decline consecutive trip or order requests, our technology may assume you do not want to accept more trips or orders or have forgotten to log out, and you may be temporarily logged out. However, you are free to log back in whenever you wish to begin confirming availability for trips and orders again.
How Siiir enforces our guidelines
Losing access to the Siiir Platform may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Siiir Platform. If you violate any terms of your contractual agreement with Siiir or any applicable terms or policies, including any one of these Platform Guidelines or any additional policies and standards that are communicated by Siiir to you from time to time, you can lose access to all or part of the Siiir Platform. If you have more than one Siiir account, such as a rider account and a driver account, violating the Platform Guidelines could also lead you to lose access to all Siiir accounts. If you believe an error caused you to lose access to your account, you may contact the Siiir Support team.
Siiir receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Platform Guidelines and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can investigate it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.
Not following any one of our guidelines may result in the loss of access to all or part of Siiir Platform. This can include reported violations of our Platform Guidelines and certain actions you may take outside of the Siiir Platform, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the Siiir platform, our employees, and contractors, or cause harm to Siiir brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Siiir Platform. Any behavior involving violence, sexual misconduct, harassment, fraud, or discrimination, or deceptive, illegal, or unsafe activity while using the Siiir Platform can result in the immediate loss of access to the Siiir Platform.
Lastly, drivers and delivery people wanting to use the Siiir Platform may undergo a screening process, including car or motor vehicle record check and background checks as applicable. A driver or delivery person will lose access to their Siiir account(s) if car or motor vehicle record check, criminal background, or other checks uncovers a violation of Siiir Platform Guidelines or other criteria required by local regulators.
**Note: Drivers and delivery people are not agents (actual, ostensible, or otherwise) or employees of Siiir. Drivers and delivery people do not act pursuant to any authority (actual, apparent, or otherwise). They are independent third-party providers.
