This Refund Policy explains the process for requesting adjustments to Charges (as defined in the Terms and Conditions), requesting refunds, or submitting complaints relating to Charges for transportation and/or delivery services facilitated through the Siiir platform.
Siiir operates as a technology intermediary that connects users with independent third-party transportation and/or delivery providers (“Third-Party Providers”) who provide the services.
Siiir is a technology platform that connects you with independent Third-Party Providers. When you use the Siiir platform, you receive transportation and/or delivery services directly from the applicable Third-Party Provider, not from Siiir.
Siiir facilitates payment of applicable Charges on behalf of the Third-Party Provider, acting solely as the Third-Party Provider’s limited payment collection agent. Payment of Charges in this manner is deemed equivalent to payment made directly by you to the Third-Party Provider.
For further details, please refer to Clause 4 (“Payment”) of the Terms and Conditions.
You have the right to request a reduction or adjustment of Charges directly from the applicable Third-Party Provide rat the time you receive services.
If a Third-Party Provider agrees to modify the Charges, Siiir will process the adjustment, accordingly, based on the Third-Party Provider’s request.
If you are unable to resolve a payment-related issue directly with the Third-Party Provider, you may submit a request for an adjustment, a refund, or a complaint to Siiir by contacting: support@gosiiir.com
Such requests or complaints must be submitted within thirty (30) days of the transaction in question. Any submission made after this period may be reviewed solely at Siiir discretion.
Subject to applicable law, Siiir will review and address requests or complaints at its sole discretion, which may include, without limitation:
If the transaction was paid in cash, refunds can only be processed by bank transfer to a bank account nominated by you in the Kingdom of Morocco.
Except as expressly set out in this Refund Policy or required by applicable law, all Charges are final and non-refundable.
