Frequently Asked Questions
Find answers to common questions about bookings, payments, account management, safety, refunds, and using Siiir services.
Everything You Need to Know About Siiir
How do I book a ride?
Enter your pickup and destination locations, choose your preferred service, and confirm your booking through the app.
How do I create an account?
You can create an account using your phone number or email address through the Siiir app or website.
Is Siiir available 24/7?
Yes, Siiir services are available 24/7, depending on driver availability in your area.
Can I cancel a booking?
Yes, you can cancel a booking before the ride starts. Cancellation charges may apply depending on the timing of the cancellation.
How can I track my ride?
You can track your driver’s live location and ride status directly from the Siiir app.
What should I do if I cannot find my driver?
Use the in-app call or chat feature to contact the driver, or reach out to Siiir support for assistance.
What payment methods are supported?
Siiir supports multiple payment options, including cash, mobile banking, cards, and digital wallets where available.
When will I receive my refund?
Eligible refunds are usually processed within a few business days, depending on your payment provider.
Why was I charged a cancellation fee?
Cancellation fees may apply if a booking is canceled after a driver has already accepted the request or arrived at the pickup location.
Is my personal information secure?
Yes, Siiir takes privacy and data protection seriously and implements security measures to protect user information.
How can I contact Siiir support?
You can reach our support team through email, phone, or the in-app support section.
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