Welcome to Siiir!
These Terms of Use (“Terms”) govern your use of Siiir’s mobile applications, websites, products, content, features and platform (collectively, the “Platform”).
When you confirm your acceptance of these Terms or otherwise use the Platform, you are entering into a contract with us. In Morocco, the contract you enter into is with Siiir Mobility SARL, a company incorporated under the laws of Morocco, affiliated with Zenira Technologies LLC, a company registered in the State of Wyoming, United States of America, which provides the technology and platform services (collectively, “Siiir”, “we”, “us”, “our”).
Supplemental terms may apply to a particular category of Siiir, such as Siiir Go, Siiir XL, Siiir Elite, Siiir Moto, and etc. Our privacy practices are described in Privacy Policy.
1. Independence for Drivers. Choices for Passengers
Our business model
Our Platform links independent third party providers of transportation, logistics, or courier services (“Drivers”) and their clients (“Passengers”) with each other. When Passengers request a ride they offer their price for the Driver’s services. The Drivers who see the request can either agree to the offered price or make a counteroffer.
The Passenger is free to choose the Driver from the list of Drivers who indicated their interest in accepting the request. A separate agreement is formed between the Driver and the Passenger, when the Passenger confirms the ride.
The Passenger must pay the Driver the price that both of them agreed on via the Platform. This agreed price includes all charges associated with the ride (fees, tolls, levies, taxes, etc.). Siiir doesn’t participate and doesn’t in any way affect the settlement between the Driver and the Passenger.
Siiir status
Siiir is a technology company that does not provide transportation, logistics, courier or any related services (“Services”). These Services are provided by independent Drivers with the use of our Platform. Any decision to offer or accept the Services is an independent decision made in each user’s sole discretion at user’s own risk. Siiir does not direct or control Drivers generally or in their provision of the Services. Any feature, process, or other effort that we undertake to enhance your enjoyment of our Platform, is not an indication of any employment or agency relationship with any user.
These Terms do not supersede or otherwise impact the enforceability of any agreements Passengers may have with Drivers regarding the Services.
Fees, Driver Wallet and Payments
Siiir operates a driver wallet system to manage commissions, payments, and other financial transactions on the platform.
Platform Commission
Siiir charges drivers a commission for each completed trip made through the platform. The commission rate and any applicable fees may be updated from time to time. Your continued use of the platform constitutes your acceptance of any updated commission rates or fees.
The applicable commission for each completed trip will be automatically calculated and recorded in your Driver Wallet, where you can view your transaction history at any time.
Driver Wallet
Drivers are required to maintain a sufficient balance in their Driver Wallet to access certain features of the platform.
For *cash rides*, Siiir deducts the applicable commission directly from the Driver Wallet after each completed trip. If your wallet balance is insufficient, your access to cash ride requests may be restricted until your wallet has been recharged with the required minimum balance.
Drivers may top up their Driver Wallet using the payment methods made available by Siiir.
Card Payments
For trips paid by *credit card, debit card, or any other supported electronic payment method*, Siiir collects the payment from the passenger on behalf of the driver.
After deducting the applicable commission and any outstanding fees or amounts owed to Siiir, the remaining balance will be transferred to the driver’s registered bank account *twice each month*, in accordance with Siiir’s payout schedule, provided the driver has a positive payable balance and all verification and payment requirements have been met.
Negative Wallet Balance
If a driver’s wallet balance becomes negative for any reason, the driver must repay the outstanding balance promptly.
Siiir reserves the right to suspend or restrict the driver’s access to certain platform features, including cash ride requests, until the outstanding balance has been fully settled.
Cancelled Trips
No commission will be charged for trips that are cancelled before completion, unless otherwise specified in Siiir’s Cancellation Policy.
Account Closure
If a driver closes their Siiir account, all outstanding balances, commissions, fees, and other financial obligations must be settled before the account can be permanently closed.
If the driver has a remaining positive balance after all deductions, Siiir will transfer the amount to the driver’s registered bank account in accordance with its standard payout schedule.
Siiir reserves the right to review any transaction before processing a payout or refund to ensure compliance with these Terms and Conditions and to prevent fraud or abuse of the platform.
Chargebacks and reversed payments
A “chargeback” or reversal occurs when a payment associated with the Platform – such as a top-up of your account balance or a payment processed through the Platform – is later reversed, refunded or disputed by a bank, card issuer or payment processor, including where a transaction is reported as unrecognised, unauthorised or fraudulent.
Where an amount that was credited to your account, or applied towards a licence fee or any other amount payable, is reversed through a chargeback, you authorise us to reduce, reverse or debit the corresponding amount from your account balance. By accepting these Terms you consent to such adjustments, and we may make them without prior separate notice.
Drivers are responsible for the collection and remission of all applicable taxes associated with the Services through the use of the Platform. Siiir will not be held accountable in relation to any transactions between Passengers and Drivers where tax related misconduct has occurred.
Siiir, at its sole discretion, may, from time to time, make available promotions, discounts, referral programs and loyalty programs (hereinafter – Offers) with different features to any Passenger or Driver. Such Offers may affect or be applied towards service payments or ride’s price, reducing said amounts, and are made in Bonuses.
Bonuses are valid only for use in the Siiir app, are not transferable or redeemable for cash. Bonuses can be used to pay for the license fee on Drivers orders.
More information regarding Offers may be provided in a notice inside the app or by any other means of communication mentioned in these Terms. Siiir also reserves the right to withhold or deduct Bonuses or other benefits obtained through Offers in the event that Siiir determines or believes that the redemption of the Offer or receipt of the Bonuses was in error, fraudulent, illegal, or in violation of the applicable promotion or these Terms. Siiir reserves the right to terminate, discontinue, modify or cancel any Offers at any time and in its sole discretion without notice to the user.
2. Your Siiir Account
Account registration
To access the functionality of the Platform, you must create an account with us. To register, you must be at least 18 years old or the age of legal majority in your country (depending on what will happen more) and have the authority to enter into a contract with us and use the Platform. When you create an account, you must provide accurate and up-to-date information about yourself.
In order to prevent fraud, ensure your security and comply with anti-money laundering, sanctions laws and regulations (as applicable), we will request the information from you at the time of opening your Account to confirm your identity. We may also request you to update and verify your information from time to time.
We offer different types of accounts depending on whether you use the Platform as a Passenger or as a Driver. To create a Driver account you must provide us with additional information and pass the verification process.
If you use the Platform in another country, you agree to be subject to Siiir’s Terms for that country.
Maintaining your account
You must promptly update your details if they change. If your mobile number changes, notify us as soon as possible. If you no longer use your number, your mobile operator may issue it to a new person who, when using the Platform, may access your account.
You may not authorise others to use your account. You must maintain security of access to your device and secrecy of your login information. You will be responsible for all activity that occurs under your account. If you suspect that any third party knows your password or has accessed your account, please let us know by contacting support@gosiiir.com.
Account termination
You may delete your account at any time. You can do it in the app settings or by contacting user support (support@gosiiir.com). In some cases, we will be unable to terminate your account or may retain certain information for legitimate purposes, such as to prevent fraud and ensure safety of our Users, comply with legal obligations, or manage any unresolved claims or disputes. Please refer to our Privacy Policy to understand how we treat your information after account termination.
Accounts that have been inactive for over 3 years may be deleted. We have the right to terminate or suspend access to your account (see section “Siiir’s rights”).
3. Your safety
The health and safety of Siiir users is our priority. We take reasonable steps to keep the Platform a safe and secure environment for our users. For example, we review documents of all Drivers before allowing them to provide their Services. Additionally, we may conduct spot checks to verify that the Driver’s account is used by the Driver who registered it, and that the Driver uses the vehicle associated with this Driver’s account. We may ask Passengers to pass a liveness check or verify their identity by providing a government issued ID number.
Despite our best efforts, we acknowledge the limits of an online platform’s ability to facilitate offline safety. We have no control over the quality or safety of the transportation that occurs as a result of the Services.
We cannot guarantee that each Passenger or Driver is who he or she claims to be. Please review the photos of the Driver or Passenger you see on the Platform to make sure it is the same individual you see in person. But if you notice that the driver who arrived to you is different from the driver in the Siiir app, please report to Siiir and we will investigate and apply liability measures to the driver.
We urge you to exercise caution and care when interacting with other users. You use and provide Driver’s Services at your own risk.
In case of any suspected threat to health or safety, immediately report it to user support (support@gosiiir.com) or use the “SOS button”.
Safety Reports
If you click on the “Report Safety” button, you can submit a safety report with photos and details regarding any safety concern, suspicious behavior, or incident that occurs during your ride. Our Safety Team will carefully review your report and take appropriate action where necessary in accordance with our Safety Policy. Please use this feature responsibly and only for genuine safety-related concerns.
4. Driver’s Obligations
By providing the Services as a Driver, you represent, warrant, and agree that:
– You possess a valid driver’s license and all required permissions and authorizations to provide the Services, you are medically fit to provide the Services;
– You own, or have the legal right to operate, the vehicle you use to provide the Services; such vehicle is in good operating condition and meets the statutory and industry safety standards and requirements;
– You will only provide the Services using the vehicle that has been reported to Siiir;
– You will not permit anyone to accompany you in the vehicle while providing the Services,
– You will not provide the Services while under the influence of fatigue, alcohol or drugs, or otherwise engage in unsafe or illegal behaviour while providing the Services;
– You will not discriminate against Passengers;
– You will not request any additional payment in addition to the price agreed on with the Passenger via the Platform;
– You will be responsible to calculate, charge and pay to the budget all applicable taxes envisaged by the respective legislation in the jurisdiction of your arisen from the provision of the services to Passengers;
– You will comply with our reasonable requests to provide information in connection with the Services and your use of the Platform;
– You will not use information you obtained via the Platform for any purpose not related to the use or provision of Driver’s services.
– You comply with the requirements of all applicable laws related to anti-money laundering, sanctions, anti-corruption, anti-bribery, countering illegal trade and countering terrorist financing, prohibiting the use of child or forced labor, proper and not to take any action that may lead to a violation of such laws, not to facilitate, encourage or induce anyone to participate in such activities.
– You will comply with Siiir policies applicable in your country.
5. Driver and Passenger Communications
You should treat other Siiir users with respect. You can only communicate with other users for the purposes related to the Services. You shall not share any unnecessary contact information. Communication should end when the Service is complete, unless it is to return a lost item. Any other communication may be seen as harassment and lead to suspension or termination of your account.
We enable users to communicate through privacy-protected channels, including in-app chat, in-app calls, and the Private Number feature. To protect the privacy of both Drivers and Passengers, Siiir does not disclose users’ personal phone numbers. All phone calls made through the Platform are routed via a Siiir phone number or a masked number, ensuring that personal contact information remains private. The availability of these communication channels may vary depending on your location, mobile carrier, and applicable local regulations. We reserve the right to monitor and retain communications made through the Platform, where permitted by applicable law, to ensure compliance with these Terms and to maintain the safety and security of our users. We do not disclose personal phone numbers or the identity behind temporary or masked numbers. Such information will only be shared with competent law enforcement authorities or other authorized government authorities where required by applicable law or in response to a va
6. Siiir Communications
We may send you operational notification about your account or Services you’ve provided, updates about Siiir and the Platform, request for feedback, and marketing communications. We may contact you via e-mail, SMS, phone, and push notification. For the types of communications that require your consent, we will observe local laws and give you an option to opt-out.
7. What you can’t do on the Platform
You must not use the Platform to:
– do anything illegal;
– do anything that violates these Terms or any other Platform rules and Siiir Policies;
– use Platform for any purpose not intended by these Terms;
– transfer or sell your account, password or identification to any other party;
– impersonate another person or disguise your identity, use or attempt to use another user’s account;
– solicit others to engage in illegal or dangerous activities;
– stalk, threaten, or harass others;
– upload any content on the Platform which is inaccurate, inappropriate, infringes anyone’s rights (such as intellectual property, privacy or personality rights) or is otherwise illegal;
– undermine the Platform’s operations or security, attempt to gain unauthorised access to the Platform or its related systems or networks;
– extract any data or content from the Platform;
– create liability for Siiir or cause us to become subject to regulation as a transportation carrier or provider of taxi service.
Anti-fraud
Users are prohibited from engaging in any activity that aims to circumvent, bypass, or otherwise avoid the natural functionality, processes, or fees of the Platform. This includes, but is not limited to:
Manipulation of the Platform’s Features: Users must not exploit, hack, or manipulate the platform’s features, functions, or algorithms to distort the intended user experience or the Platform’s business model. This includes, but is not limited to, creating fake accounts, submitting fraudulent data, bidding offers without intent to fulfill them or engaging in geo-related manipulations.
Use of unauthorised external apps and modifications: Users shall not use any unauthorised external applications, algorithms, scripts, software, or tools that alter, interfere with, or modify the normal functioning of the Platform regardless of such apps and modifications intended use.
Collusion: Users are strictly prohibited from conspiring with other users or third parties to avoid the Platform’s rules, ex. by asking other users to cancel the order or by providing false or inaccurate information.
Abuse of payments, chargebacks or refunds: Users must not misuse payment, top-up, chargeback or refund mechanisms, including by reporting a legitimate or authorised transaction to a bank, card issuer or payment processor as unrecognised, unauthorised or fraudulent, or by initiating chargebacks in bad faith in order to obtain Services or funds without payment.
Violating anti-fraud provisions may result in temporary or permanent bans, or other actions, depending on the severity of the infraction.
Acting reasonably and justifiably, we reserve the right to charge a licence fee for an actually executed order that did not result in a license fee paid as a result of the manipulation, collusion or other violation of the Terms.
Acting reasonably and justifiably, we also reserve the right to reduce, reverse or debit amounts from your account balance in line with the “Chargebacks and reversed payments” provision in section 1 (Fees and Payments) where a payment associated with the Platform is reversed through a chargeback.
This rule ensures that the Platform remains fair, transparent, and beneficial for all users, and maintains the integrity of its business operations.
8. Siiir’s rights
We have the right to investigate any suspected breach of these Terms. While we do so, we are allowed to suspend your access to some or all the features of the Platform, acting reasonably and objectively depending on the seriousness of the suspected breach.
We, subsequently, might determine to temporarily or permanently suspend or terminate your account, or impose limits on, or restrict your access to features of the Platform if:
– we determine, acting reasonably and objectively, that you are in material or repeated breach of these Terms or other Siiir rules and Policies;
– we have objective grounds to reasonably believe that you are about to seriously breach these Terms;
– we are legally required to do so;
– it is reasonably required in response to dealing with a serious technical, safety or security issue.
If we have previously terminated your account for breaches of these Terms, but you use our Platform again (for example, by opening another account), we are entitled to suspend or terminate any such accounts.
If you think we have made a mistake in suspending or terminating your account, you can appeal through support@gosiiir.com.
9. Your content
You are responsible for the information, files and images (collectively, “Content”) that you make available on the Platform. You must ensure that your Content does not violate laws or anyone’s rights. We do not undertake to review the users’ Content and do not assume any responsibility for it. We may remove or restrict access to any Content, if we reasonably believe it is in breach of these Terms, or it causes harm to Siiir, our users or other third parties.
We do not own your Content. By making content available on the platform you grant Siiir a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use your Content, including to reproduce, adapt or make derivative works, perform and communicate your Content to the public, for the purposes of operating, developing and providing the Platform.
10. Intellectual Property
The Platform contains Content (such as design, images, sounds, texts, databases, computer codes, registered and unregistered trademarks and other similar objects) owned or licensed by Siiir, which is protected by copyright, trademark, patent, trade secret, and other processes. Siiir and its licensee , where applicable, own all rights, title, and interest, including all related intellectual property rights, in and to the Platform (software and/or the app and by extension, the service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Platform).
Siiir grants you a limited, non-exclusive, non-transferrable, non-assignable, revocable license to: (a) access and use the Platform on your personal device only for the purpose of using the Platform; and (b) access and view any Content or materials that may be made available through the Platform, in each case only for your personal, non-commercial use. All rights not expressly granted to you herein are reserved by Siiir and/ or Siiir’s licensee.
You may not, and may not allow any other party to: (a) modify, reproduce, create derivative works based on the Platform; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover or change the source code of the Platform to build a competitive product or service, build a product using similar ideas, features, functions, or graphics, copy any ideas, features, functions or graphics; (c) frame, link to or mirror any part of the Platform on any other server or wireless or internet-based device; (d) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of Siiir.
11. Indemnity
You agree to defend, indemnify and hold Siiir and its affiliates, subsidiaries and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of the Platform or the Services; (b) your breach or violation of any of these Terms, any applicable law or regulation, or the rights of any third party (collectively, “Losses”).
12. Liability
Siiir’s liability
Without limiting the application of any laws and regulations all conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or noninfringement of third-party rights, are hereby excluded and disclaimed to the highest and maximum extent.
To the maximum extent permitted by law, in no event shall Siiir be liable to you or anyone for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential, or other damages or losses of any type or kind (including but not limited to personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage), whether arising in contract, tort (including negligence) or otherwise arising out of, or in any way connected with the Platform, including but not limited to the use or inability to use them, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any Driver even if Siiir has been previously advised of the possibility of such damages.
Third Party Services
No joint venture, partnership, employment, or agency relationship exists between Siiir and any of our users. To the maximum extent permitted by law, Siiir is not responsible for the acts or omissions of any Driver or Passenger or any of the Services. Siiir will not be a party to disputes or negotiations between Platform users. You expressly waive and release Siiir from any and all liability, claims, causes of action, or damages related to your use of the Platform in dealings with other Platform users.
While any other Third Party Services are available in the Platform, certain Third Party Services or Content are only accessible by exiting the Platform. Once you click on a link to access such kinds of Services, you will be subject to the terms and conditions and privacy policy of that website, destination, or the independent service provider, which are different from Siiir. Siiir will not warn you that you are subject to the terms and conditions (including privacy policies) of another website, destination. You use all links in third-party websites and advertisements at your own risk as these are not part of the Platform and are not controlled by Siiir. In no event shall Siiir be responsible or liable for any products or services of such third-party providers.
Siiir provides advertising space within the app interface. Advertisements are supplied by third-party advertisers. Siiir does not review, endorse, or approve the content of these advertisements and Siiir is not responsible for their content, availability, quality or safety, or the consequences of their use, including possible damage, loss or other risks. Advertisers are solely responsible for the accuracy, legality, and appropriateness of their advertisements.
13. Resolving disputes
Governing law and arbitration. These Terms are governed by the law of the Kingdom of Morocco. If we have a dispute, we will first try to resolve it with you amicably. Any dispute, conflict, claim, or controversy arising out of or relating to the Services or these Terms shall first be submitted on a mandatory basis to mediation in accordance with the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If the dispute has not been settled within sixty (60) days from the date a request for mediation is submitted, it shall be finally and exclusively resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”) by one arbitrator appointed in accordance with the said Rules. The seat and place of both mediation and arbitration shall be Casablanca, Kingdom of Morocco, and the language of the proceedings shall be English to Arabic and French.
14. Changes to these Terms or the Platform
We may make changes to these Terms or the Platform from time to time. When we update the Terms, we will post their latest version in our app and our website. We will also give you reasonable notice of significant changes which will impact you.
If you would like to keep using the Platform after we introduce changes to the Terms or the Platform, you will need to agree to the changes by continuing to use our Platform. If you do not agree to such changes, you will have to stop using the Platform.
Unless material changes are made to the arbitration provisions, you agree that modification of these Terms does not create a renewed opportunity to opt out of arbitration (if applicable).
15. General
We promise to provide the Platform to you with reasonable skill and care. Note, however, that we provide the Platform “as available” or “as is”. It means that we make no representation, warranty, or guarantee as to the reliability, security, timeliness, quality, suitability, availability, accuracy or completeness of the Platform.
Please keep the Platform updated to its current app version and ensure compatibility of your device. We advise you to use the Platform with a data plan with unlimited or very high data usage limits.
The Platform may contain links to third party websites, advertisements, services, offers or other events or activities that are not provided, owned or controlled by Siiir. You use them at your own risk.
Nothing in these Terms affects any statutory rights that you cannot contractually agree to alter or give up. You will always have the full protections of the laws that apply to you.
16. Contacting Siiir
You can contact us via support@gosiiir.com.
